
With economic globalization and continuous development of e-commerce, customer relationship management (CRM) has become an important factor in growth of a company. CRM requires huge expenses. One way to profit from your CRM investment and drive better results, is through machine learning. Machine learning helps business to manage, understand and provide services to customers at individual level. Thus propensity modeling helps the business in increasing marketing performance. The objective is to propose a new approach for better customer targeting.
We'll device a method to improve prediction capabilities of existing CRM systems by improving classification performance for propensity modeling.
Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-2 , February 2018,
URL: http://www.ijtsrd.com/papers/ijtsrd9502.pdf
Direct URL: http://www.ijtsrd.com/engineering/computer-engineering/9502/predictive-analytics-for-high-business-performance-through-effective-marketing/supriya-v-pawar
peer reviewed journals, manuscript submission, call for paper engineering
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